Last updated: 15 August 2025
The Aussie Lucky Harbour platform, hosted at https://aussieluckyharbour.com, is operated by STG 4T PTY LTD. It provides a licensed digital service enabling eligible Australian users to access official lottery games via authorised retail distribution channels.
While participation in lottery draws is widely considered a form of low-risk entertainment, we acknowledge that it may present harm when not approached responsibly. This Responsible Gaming Policy outlines the measures in place to support user wellbeing and prevent gambling-related harm within our platform environment.
All activities carried out on Aussie Lucky Harbour are subject to applicable Commonwealth, State, and Territory legislation, including the Interactive Gambling Act 2001 (Cth), the Competition and Consumer Act 2010 (Cth), and relevant codes of practice. We align our operations with the regulatory frameworks governing digital gaming conduct, and continuously review our practices to ensure legal compliance, consumer protection, and ethical service standards.
We recognise that responsible gaming requires proactive safeguards, transparent communication, and shared accountability. As an operator, our commitment includes enforcing access controls, offering user-level protections, and integrating support pathways for those at risk. This Policy sets out the platform’s responsibilities, the tools available to users, and the behavioural expectations underpinning our approach to safe and sustainable lottery participation.
Access to https://aussieluckyharbour.com is restricted to individuals aged 18 and over. Age confirmation is required at registration, and identity is verified using electronic checks and/or official ID documentation. If verification fails or raises concerns, additional documentation may be requested. Underage users will have their accounts closed and may be reported to authorities if required.
To support safe and responsible play, Aussie Lucky Harbour provides a range of optional account-based controls. These tools are designed to help users set boundaries around time and money spent on the platform, promoting greater self-awareness and reducing the risk of gambling-related harm. Users can activate, adjust, or disable these controls at any time through their account dashboard.
Users can access optional tools to help manage their play:
These tools are available via the account dashboard or by contacting us at support@aussieluckyharbour.com.
Aussie Lucky Harbour supports BetStop (www.betstop.gov.au), the national self-exclusion register. Users can self-exclude through BetStop or the platform. Once registered, access to all licensed gambling services is blocked for the selected duration. Self-exclusion is binding and cannot be reversed.
While most users engage with lottery services safely and recreationally, a small number may develop habits that indicate elevated risk. To support early intervention and protect vulnerable users, Aussie Lucky Harbour monitors behavioural patterns and account activity for warning signs that may suggest potential harm. These indicators do not confirm problematic behaviour but help us identify when additional support or action may be needed.
We monitor accounts for patterns such as:
Where risk is detected, Aussie Lucky Harbour may respond with tailored responsible gaming advice, recommend activation of control tools, or temporarily suspend account access pending review. All monitoring is conducted exclusively to support compliance and harm minimisation, never for advertising or user profiling
Users can access a private diagnostic tool based on the PGSI (Problem Gambling Severity Index). The tool asks reflective questions to assess personal risk. It is available under the Responsible Gaming settings in the dashboard.
We also recommend considering the following independent self-assessment tools:
Engaging with these tools can offer valuable insight into your behaviour and help you make informed decisions about your play. If your results raise concern, we strongly encourage use of platform controls or seeking support from a professional service.
If you or someone you know is struggling with gambling-related harm, free and confidential help is available. Professional counselling, financial advice, and emotional support can make a significant difference—whether you're seeking guidance for yourself or supporting someone else. Below are trusted national and international services offering assistance to anyone affected by gambling issues.
Australia-based support:
| Provider | Contact | Services |
|---|---|---|
| Gambling Help Online | gamblinghelponline.org.au | 24/7 live chat, online counselling |
| Gamblers Help (Vic) | 1800 858 858 | Phone counselling, referrals |
| Lifeline Australia | 13 11 14 | Crisis counselling, suicide prevention |
| Beyond Blue | 1300 22 4636 | Mental health support |
| Relationships Australia | relationships.org.au | Mediation, counselling |
| MensLine Australia | 1300 78 99 78 | Male-focused support |
| Financial Counselling Aust. | 1800 007 007 | Free debt and budgeting help |
International English-language resources:
| Provider | Contact | Services |
|---|---|---|
| Global Gambling Guidance Group | gx4.com | Global research, standards, guidance |
| Gambling Therapy (Global) | gamblingtherapy.org | 24/7 multilingual live chat, forums |
| Gamblers Anonymous | gamblersanonymous.org | Peer meetings worldwide |
| Problem Gambling Foundation (NZ) | pgf.nz | Professional counselling (NZ only) |
| Nat. Council on Problem Gambling (US) | ncpgambling.org | Helpline, SMS, resource hub |
| GambleAware (UK) | gambleaware.org | Self-help tools and advice |
| GamCare (UK) | gamcare.org.uk | Chat, phone, WhatsApp, forums |
| Gordon House Therapy Services (UK) | gordonmoody.org.uk | Structured treatment for gambling addiction |
These are independent services. Aussie Lucky Harbour does not offer clinical advice.
This platform is intended for use by adults aged 18 and over. Parents and guardians have a critical role in preventing underage access to gambling services. While we enforce strict age verification protocols, additional steps at home—such as installing parental controls or blocking gambling-related content—can further reduce the risk.
To help restrict access by minors, we recommend using the following tools and settings:
Below are several widely used parental control solutions that may assist:
| Tool | Link | Description |
|---|---|---|
| Cyber Patrol | https://www.cyberpatrol.com/ | Parental control software offering website filtering, activity tracking, and scheduling |
| GamBlock | https://www.gamblock.com/ | Blocks access to gambling sites across browsers, apps, and devices |
| Net Nanny | https://www.netnanny.com/ | Filters harmful content, sets screen time limits, and monitors device usage |
Ultimately, it is the responsibility of adults to ensure minors do not access gambling platforms. Any suspected underage use should be reported immediately by contacting us at support@aussieluckyharbour.com.
While lotteries are generally considered low-risk, responsible play still requires active awareness and personal boundaries. We encourage all users to treat lottery participation as a recreational activity, not a financial strategy. Maintaining healthy play habits helps ensure your experience remains enjoyable and free from harm.
We encourage users to remain in control of their play by following these essential steps:
All outcomes are random and beyond user control. Lottery results are determined solely by official operators.
Our data practices are designed to support harm minimisation and meet Australian legal obligations without compromising user privacy. We only collect information necessary to verify identity, deliver responsible gaming features, and comply with regulatory requirements. No personal data is ever used to profile users, target advertising, or influence behaviour.
We collect only the data needed to support responsible gaming and legal compliance:
Data is not used for advertising or profiling. No sensitive personal info is collected for marketing. Data is handled under the Privacy Act 1988 (Cth).
Cookie preferences are managed through a Consent Management Platform in line with Google Ads/Microsoft Ads requirements. Advertising cookies are off by default unless accepted by the user.
Aussie Lucky Harbour enforces this Responsible Gaming Policy through its internal compliance and legal oversight teams. All enforcement activity is carried out in accordance with applicable laws, licensing obligations, and platform authorisation requirements.
Authorised personnel receive annual training in responsible gaming, consumer protection, privacy compliance, and harm minimisation procedures. Staff involved in account review, user monitoring, or escalation handling must complete additional continuing professional development.
Users with concerns related to responsible gaming, self-exclusion, or support services may contact us at support@aussieluckyharbour.com.
If you or someone you know is experiencing signs of gambling-related harm, you are encouraged to use the platform’s control tools or contact the National Self-Exclusion Register at www.betstop.gov.au.
For immediate, free, and confidential support, contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au.
We remain committed to operating with integrity and ensuring that all users can participate in lottery games in a safe, informed, and sustainable manner.